UPDATED September 01, 2021

We are providing as many services as possible virtually, and are offering psychoeducational testing as our only face-to-face service. This is consistent with direction from the Chief Medical Officer of Health, Directive 2 (HPPA Sec 77.7, RSO 1990, ch. H.7, and the College of Psychologists of Ontario has indicated there has been no subsequent change in the direction of the Province.

Here's what to expect:

If your appointment is a VIRTUAL CARE appointment (our most frequent, and safe, service), we look forward to seeing you on our new secure platform through our new KPC Client Portal!

If your appointment is IN PERSON (testing only), please take the following steps to ensure everyone's safety:

  • Prior to every appointment, please take the COVID-19 Self-Assessment at https://covid-19.ontario.ca/self-assessment/ . Please contact us to make an alternate appointment if you have travelled outside of Canada in the previous 14 days, have symptoms, or live with someone who meets these criteria.

  • Please arrive no earlier than 5 minutes prior to your appointment, so that we may ensure the previous appointment has left building

  • If someone will be meeting the patient to bring them home, please remain in your vehicle and the patient will be escorted to the parking lot afterwards. Please do not wait for people in the waiting area (chairs have been removed).

  • We encourage people to use an alcohol-based hand rub and will have some available (as well as a hand-wash station).

  • We will be maintaining a 2-meter distance from patients, and use a plexiglass barrier and/or face-masks when unable to maintain this distance

Resources for your family

  • We work with children and adults to keep things in perspective. The news can sometimes be overwhelming, but it is important we show each-other how to keep calm and stick to our routines as much as possible.

  • What If My Child Is Worrying Much More Than Others?

    • Follow your normal routines as much as possible. Try not to let them avoid places, people, or activities that are safe. Keep your children's usual bedtimes and rising times, as well as regular chores or responsibilities.

    • Encourage a broad range of websites, TV and media rather than narrowly focused on only COVID-19 coverage or completely avoiding it.

    • Remind that any serious sickness from COVID-19 in children and teens is very rare. Worries or questions about COVID-19 are natural and not dangerous, and we can still go about our day even with these thoughts.

    • Practice relaxing in the day with resources from Mindmasters 2 (Kindergarten to Grade 3) or Anxiety Canada (all ages)

If you have any questions at all, feel free to contact us. Thanks for your understanding!